:root{--bg: #f6f8fb;--panel: #ffffff;--line: #e9eef5;--ink: #0f172a;--muted: #64748b;--faint: #94a3b8;--brand: #1e3a8a;--brand-soft: #eef2ff;--shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 1px 3px rgba(15, 23, 42, .04);--radius: 14px}*{box-sizing:border-box}body{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}.app{display:flex;min-height:100vh}.sidebar{width:232px;background:var(--brand);color:#c7d2fe;padding:22px 14px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:6px}.brand{display:flex;align-items:center;gap:11px;padding:6px 8px 22px}.brand-mark{width:34px;height:34px;display:block;flex:none}.brand-text{display:flex;flex-direction:column;line-height:1.12}.brand-name{color:#fff;font-weight:800;font-size:18px;letter-spacing:-.01em}.brand-sub{color:#93a7e8;font-size:11px;font-weight:500;letter-spacing:.02em}.nav-link{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:10px;font-size:14px;font-weight:500;color:#c7d2fe}.nav-link:hover{background:#ffffff14;color:#fff}.nav-link.active{background:#ffffff26;color:#fff}.nav-link .ico{width:18px;text-align:center}.nav-link .badge{margin-left:auto;background:#ef4444;color:#fff;font-size:11px;font-weight:700;border-radius:999px;padding:1px 7px}.sidebar .foot{margin-top:auto;font-size:11px;color:#a5b4fc;padding:10px;line-height:1.5}.main{flex:1;min-width:0}.topbar{height:60px;background:var(--panel);border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 26px;gap:16px;position:sticky;top:0;z-index:5}.topbar h1{font-size:18px;margin:0;font-weight:700}.topbar .who{margin-left:auto;display:flex;align-items:center;gap:10px;color:var(--muted);font-size:13px}.avatar{width:32px;height:32px;border-radius:50%;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:700;font-size:12px}.content{padding:24px 26px 48px;max-width:1180px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(165px,1fr));gap:14px;margin-bottom:24px}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow);position:relative;overflow:hidden}.card .accent{position:absolute;left:0;top:0;bottom:0;width:4px}.card .val{font-size:30px;font-weight:800;letter-spacing:-.02em}.card .lab{font-size:12.5px;color:var(--muted);margin-top:2px;font-weight:500}.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.panel-head{padding:14px 18px;border-bottom:1px solid var(--line);font-weight:700;font-size:14px;display:flex;align-items:center;gap:10px}.panel-head .count{color:var(--faint);font-weight:600}.row{display:flex;align-items:center;gap:13px;padding:13px 18px;border-bottom:1px solid #f1f5f9;cursor:pointer}.row:last-child{border-bottom:none}.row:hover{background:#fafcff}.dot{width:9px;height:9px;border-radius:50%;flex:none}.row .who2{flex:1;min-width:0}.row .nm{font-weight:600;font-size:14px}.row .nm .co{color:var(--faint);font-weight:400}.row .pv{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row .when{font-size:12px;color:var(--faint);width:62px;text-align:right;flex:none}.chip{font-size:11.5px;font-weight:700;padding:3px 10px;border-radius:999px;white-space:nowrap}.badge{font-size:10.5px;font-weight:700;padding:2px 8px;border-radius:999px;white-space:nowrap}.badge.hot{background:#ede9fe;color:#7c3aed}.badge.noreach{background:#e2e8f0;color:#475569}.badge.crm{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa}.board{display:flex;gap:14px;overflow-x:auto;padding-bottom:12px}.col{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);width:230px;flex:none;box-shadow:var(--shadow)}.col-head{padding:11px 14px;border-bottom:1px solid var(--line);font-weight:700;font-size:13px;display:flex;align-items:center;gap:8px}.col-head .n{margin-left:auto;background:#f1f5f9;color:var(--muted);border-radius:999px;padding:0 8px;font-size:12px}.col-body{padding:10px;display:flex;flex-direction:column;gap:9px;min-height:60px}.pcard{border:1px solid var(--line);border-left-width:4px;border-radius:10px;padding:9px 11px;cursor:pointer;background:#fff}.pcard:hover{background:#fafcff}.pcard .nm{font-weight:600;font-size:13px}.pcard .pv{font-size:11.5px;color:var(--muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.search{display:flex;align-items:center;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:8px 12px;margin-bottom:16px;box-shadow:var(--shadow)}.search input{border:none;outline:none;flex:1;font-size:14px;background:transparent;color:var(--ink)}.detail{display:grid;grid-template-columns:320px 1fr;gap:18px;align-items:start}.kv{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid #f1f5f9;font-size:13px}.kv:last-child{border-bottom:none}.kv .k{color:var(--muted)}.kv .v{font-weight:600;text-align:right}.thread{padding:18px;display:flex;flex-direction:column;gap:10px;max-height:70vh;overflow-y:auto}.bubble{max-width:75%;padding:9px 13px;border-radius:14px;font-size:13.5px;line-height:1.4}.bubble .t{display:block;font-size:10.5px;margin-top:4px;opacity:.6}.bubble.in{background:#f1f5f9;align-self:flex-start;border-bottom-left-radius:4px}.bubble.out{background:var(--brand);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.head-block{display:flex;align-items:center;gap:14px;margin-bottom:20px}.head-block .big-avatar{width:52px;height:52px;border-radius:50%;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:800;font-size:18px}.head-block h2{margin:0;font-size:21px}.head-block .meta{color:var(--muted);font-size:13px}.btn-back{color:var(--brand);font-size:13px;font-weight:600;margin-bottom:14px;display:inline-block}.queue-card{background:var(--panel);border:1px solid var(--line);border-left:4px solid #f59e0b;border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;margin-bottom:14px}.queue-card h3{margin:0 0 4px;font-size:15px}.queue-card .summary{background:#f8fafc;border:1px dashed #cbd5e1;border-radius:10px;padding:11px 13px;font-size:13px;color:#334155;margin:10px 0;white-space:pre-wrap;font-family:ui-monospace,monospace}.btn{border:none;border-radius:9px;padding:7px 14px;font-weight:600;font-size:13px;cursor:pointer}.btn-copy{background:var(--brand);color:#fff}.btn-copy:hover{opacity:.92}.logout{background:transparent;border:1px solid var(--line);color:var(--muted);border-radius:8px;padding:6px 11px;font-size:12.5px;font-weight:600;cursor:pointer}.logout:hover{background:#f8fafc;color:var(--ink)}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(1200px 500px at 50% -10%,#e8eefc 0%,var(--bg) 60%)}.login-card{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--line);border-radius:18px;box-shadow:0 10px 40px #0f172a1a;padding:34px 32px;display:flex;flex-direction:column}.login-logo{width:130px;height:auto;align-self:center;margin-bottom:4px}.login-title{font-size:22px;font-weight:800;margin:4px 0 2px;text-align:center;letter-spacing:-.01em}.login-sub{color:var(--muted);font-size:13px;text-align:center;margin:0 0 20px}.login-error{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca;border-radius:10px;padding:9px 12px;font-size:13px;margin-bottom:14px}.login-label{font-size:12.5px;font-weight:600;color:var(--muted);margin:10px 0 5px}.login-input{border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:14px;outline:none;background:#fff;color:var(--ink)}.login-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.login-btn{margin-top:20px;background:var(--brand);color:#fff;border:none;border-radius:10px;padding:12px;font-size:14.5px;font-weight:700;cursor:pointer}.login-btn:hover{opacity:.93}.login-btn:disabled{opacity:.6;cursor:default}.login-foot{color:var(--faint);font-size:11px;text-align:center;line-height:1.5;margin:22px 0 0}.empty{text-align:center;color:var(--faint);padding:50px 0;font-size:14px}.section-title{font-size:13px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;margin:4px 0 12px}